Online Booking Fees are applicable to flights booked via our website booking engines only (web-fares).
Travel Experts Service Fees are applicable to web-fares booked by phone or email with our Travel Experts (as distinct from flights booked online without assistance)
| Item | Online Booking Fee | Travel Experts Service Fee |
| Domestic Airline Reservation | ||
| Domestic Airline Reservation | $14.95 (inc. GST) per booking |
$33 (inc. GST) per person |
| Domestic Airline Reservation within 24 hrs of travel | flights not bookable online within 24 hrs of travel |
$33 (inc. GST) per person |
| Asia / Pacific Airline Reservation | ||
| Asia / Pacific Airline Reservation | $14.95 per booking | $33 per person * |
| Asia / Pacific Airline Reservation within 48 hrs of travel | flights not bookable online within 48 hrs of travel |
$33 per person * |
| Rest Of The World Airline Reservation | ||
| Rest of the World Airline Reservation | $14.95 per booking | $50 per person * |
| Rest of the World Airline Reservation within 48 hrs of travel | flights not bookable online within 48 hrs of travel |
$50 per person * |
| * Above fees apply to a maximum of $100 per booking. For example, for a family of 4 travelling to Europe or the USA, you will pay no more than $100 service fee. | ||
| Hotel Reservations | ||
| International | $3.85 (inc. GST) per booking | N/A |
| Domestic | $3.85 (inc. GST) per booking | N/A |
| Change/Amendment Fees (for existing bookings) | ||
| Domestic flights | $38.50 (inc. GST) per change per ticket # | $38.50 (inc. GST) per change per ticket # |
| International flights | $50 per person per change # (only where changes permitted by the airline) |
$50 per person per change # (only where changes permitted by the airline) |
| passenger name amendments (Domestic only) |
$50 per person # (only where changes permitted by the airline, otherwise cancellation fees apply) |
$50 per person # (only where changes permitted by the airline, otherwise cancellation fees apply) |
| Package Holidays | N/A | $50 per person # (only where changes permitted by the airline & wholesaler, otherwise cancellation fees apply) |
| Hotels | $35# | N/A |
| # Above fees are travel.com.au fees and are applied in addition to any fees imposed by the airline / wholesaler / hotel | ||
| Cancellation Fees | ||
| Domestic Airlines (flight only) | $38 (inc. GST) per booking # | $38 (inc. GST) per booking |
| All other bookings | $250 per person # | $250 per person # |
| Hotels | $35 per booking # * | N/A |
| # Above fees are travel.com.au fees and are applied in addition to any fees imposed by the airline / wholesaler / hotel * Applies to partial / full cancellation NB: Service fees for International flights are exempt from GST |
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